Sidekick HQ Inc. (“Sidekick,” “we,” “us,” or “our”) is committed to protecting personal information collected through sidekickhq.ca, our communications, and our services. This Privacy Policy applies when you visit our website, request early access, contact us, purchase services, or otherwise interact with Sidekick.
01
Who We Are
Sidekick HQ Inc.888 3rd St SW, Suite 1000, Calgary, AB T2P 5C5
Phone: (825) 479-2600
Email: [email protected]
02
Scope
This Privacy Policy applies to personal information we collect through:
- sidekickhq.ca and related Sidekick web properties;
- early-access, contact, quote, booking, and support forms;
- email, phone, SMS, and other business communications;
- customer onboarding, account administration, and service delivery;
- billing and payment workflows; and
- analytics, advertising, and customer-relationship tools used with our website and services.
It does not govern third-party websites, services, or platforms that you use separately or access through an external link.
03
What We Collect
Contact and inquiry information
- name, company name, email address, phone number, address, and job title;
- information included in a form, email, support request, or message;
- company details returned when you choose a business through Google Places; and
- your choice about whether we may display your first name and last initial in early-access activity.
Service and account information
- service requests, project details, and account preferences;
- technical or operational details you provide;
- communications and support history; and
- records related to proposals, contracts, subscriptions, and invoices.
Payment and transaction information
Payment providers may collect and process payment information when you purchase products or services. We may receive billing details, payment status, invoice information, and transaction identifiers. We do not store full payment-card numbers unless expressly stated in writing and handled lawfully through an approved provider.
Website, device, and marketing information
- IP address, browser, operating system, device identifiers, and approximate location;
- pages viewed, referring source, visit time, clicks, sessions, and interactions; and
- subscription, campaign, and customer-relationship information associated with your communications.
04
How We Collect Information
We collect information directly from you, automatically through website technologies and logs, from providers that support our business, and from publicly available business sources where lawful and appropriate. When you select a company suggestion, we may request authoritative business details from Google Places.
05
How We Use Personal Information
We may use personal information to:
- manage early-access requests and customer relationships;
- respond to questions and provide quotes, consultations, onboarding, services, and support;
- create accounts, records, invoices, and transactions;
- process and reconcile payments;
- operate, secure, measure, and improve our website, products, and communications;
- detect and investigate fraud, abuse, or security incidents;
- meet legal, regulatory, contractual, insurance, tax, and accounting obligations;
- establish, exercise, or defend legal claims; and
- send operational or marketing communications where permitted by law.
06
Legal Basis and Consent
We collect, use, and disclose personal information with consent where applicable law requires it, or where law otherwise permits or requires the activity. Consent may be express or implied based on the circumstances and the nature of your interaction with us.
You may withdraw consent to certain uses, subject to legal, contractual, or operational restrictions and reasonable notice.
07
Marketing Communications and CASL
Commercial electronic messages are sent in accordance with applicable law, including Canada’s anti-spam legislation. Marketing messages generally identify Sidekick HQ Inc., provide contact information, and include an unsubscribe or equivalent opt-out method.
You may unsubscribe through a message’s unsubscribe link or by contacting [email protected]. We may continue to send necessary account, transaction, service, security, or relationship communications.
10
Cross-Border Processing
Some providers may process or store personal information outside Alberta or Canada. Information in another jurisdiction may be accessible to courts, regulators, law-enforcement agencies, or national-security authorities under that jurisdiction’s laws.
11
Retention
We keep personal information only as long as reasonably necessary for the purposes in this policy and to deliver services, maintain business and financial records, meet legal obligations, resolve disputes, enforce agreements, or investigate incidents and complaints.
When information is no longer required, we securely delete, destroy, or anonymize it where appropriate.
12
Safeguards
We use administrative, technical, and physical safeguards appropriate to the information’s sensitivity. Measures may include access controls, account protections, encryption where appropriate, approved payment providers, secured hosting, monitoring, logging, and internal confidentiality controls.
No system can guarantee absolute security, and transmitting information over the internet is never entirely risk-free.
13
Your Rights
Subject to applicable law, you may request access to or correction of your personal information and information about how it has been used or disclosed. You may also ask us to remove your name from public early-access activity.
Send a privacy request to [email protected]. We may need to verify your identity before responding.
14
Third-Party Services and Links
External websites, platforms, and tools are governed by their own privacy policies and terms. Review those policies before providing information to a third party.
15
Children’s Privacy
Our website and services are intended for businesses and adult users. We do not knowingly collect children’s personal information in circumstances requiring parental consent without complying with applicable law.
16
Privacy Incidents
If we learn of a privacy breach involving information under our control, we will investigate and take steps appropriate to the circumstances, including notice where applicable law requires it.
17
Changes to This Privacy Policy
We may update this policy from time to time. We will post the revised version on this page and update its effective date. Continued use after a change takes effect constitutes acceptance to the extent permitted by law.
18
Contact Us
For privacy questions, complaints, or requests, contact:
Sidekick HQ Inc.888 3rd St SW, Suite 1000, Calgary, AB T2P 5C5
Phone: (825) 479-2600
Email: [email protected]Return to the early-access invitation →