Sidekick for Hospitality
Give every guest request a clear owner and every location shared context.
Connect guest relationships, phone and message routing, bookings or appointments, service requests, commerce, payment, locations, and operational follow-up.
Start with Sidekick for Hospitality
Where the day gets stuck
Guest context is inconsistent
Multi-location standards are hard to inspect
Your Sidekick product recipe
Deep apps, connected around the way this business works.
Customer growth
Sidekick CRM
Know every customer. Move every opportunity.
CommunicationsSidekick Voice
Business calling with real phones and real help.
Service operationsSidekick Appointments
Make it easy to book and easier to run the day.
Money and commerceSidekick Commerce
Sell across channels without splitting inventory or customers.
Money and commerceSidekick Payments
Take payment wherever the work happens.
Business operationsSidekick ERP
Finance and operations on the same record.
Who gets value
Different roles, one operating record.
Sidekick gives each person a focused way into the same customer, work, and financial context.
- 01Front desk sees history
- 02Operations owns requests
- 03Manager reviews exceptions
Workflow 1
route a guest request to completion
A practical Sidekick workflow that helps the team route a guest request to completion.
- Identify guest and stay context
- Classify the request
- Assign the right team
- Confirm completion
Workflow 2
coordinate a paid experience
A practical Sidekick workflow that helps the team coordinate a paid experience.
- Publish availability
- Take booking and deposit
- Send preparation details
- Record attendance and payment
Workflow 3
recover a service exception
A practical Sidekick workflow that helps the team recover a service exception.
- Capture the issue
- Review guest history
- Authorize the response
- Record outcome and follow-up
Sidekick AI in the work
Useful actions, grounded in the operating record.
- Summarize guest context
- Route requests by policy
- Prepare recovery communication