Sidekick for Internal Service Desks
Give employees one place to ask and service teams one accountable queue.
Connect requesters, tickets, assets, alerts, approvals, knowledge, projects, communication, automation, and service reporting inside the organization.
Start with Sidekick for Internal Service Desks
Where the day gets stuck
Asset context missing during triage
Approvals and handoffs slow resolution
Your Sidekick product recipe
Deep apps, connected around the way this business works.
Service operations
Sidekick MSP
Run the service desk and the business behind it.
Customer growthSidekick CRM
Know every customer. Move every opportunity.
CommunicationsSidekick Voice
Business calling with real phones and real help.
Service operationsSidekick Appointments
Make it easy to book and easier to run the day.
ProtectionSidekick Protect
Know what is protected and prove it can recover.
PlatformSidekick AI
AI that can see the work and help move it forward.
Who gets value
Different roles, one operating record.
Sidekick gives each person a focused way into the same customer, work, and financial context.
- 01Employee gets a clear request path
- 02Technician sees context
- 03Service owner sees demand and outcomes
Workflow 1
turn an employee request into routed work
A practical Sidekick workflow that helps the team turn an employee request into routed work.
- Identify requester and service
- Capture required details
- Apply priority and routing
- Track resolution
Workflow 2
resolve an alert before it becomes a request
A practical Sidekick workflow that helps the team resolve an alert before it becomes a request.
- Correlate alert and asset
- Assess impact
- Run or assign remediation
- Notify affected users
Workflow 3
coordinate a scheduled support session
A practical Sidekick workflow that helps the team coordinate a scheduled support session.
- Offer qualified availability
- Confirm user and device
- Send preparation
- Record outcome
Sidekick AI in the work
Useful actions, grounded in the operating record.
- Summarize requester and asset context
- Suggest routing and knowledge
- Draft resolution communication